Effective Date: September 25, 2025
Last Updated: September 25, 2025
At compare-agents.com compare-agents.com, your privacy is very important to us. This Privacy Policy explains what personal data we collect, how we use it, and your rights in relation to that data. By using our website, you agree to the terms of this policy.
Who We Are
Our website address is: https://compare-agents.com
We operate as a comparison platform, helping users connect with estate agents and related property professionals across the UK.
What Personal Data We Collect and Why We Collect It
Enquiry & Contact Forms
When you submit an enquiry or request a quote, we collect:
- Your name
- Email address
- Phone number (if provided)
- Property details relevant to your request
This information is used solely to connect you with surveyors who can provide the services you are interested in.
Comments & Feedback
If visitors leave comments or feedback, we collect the data shown in the form, as well as the visitor’s IP address and browser user agent string to help spam detection.
Cookies
We use cookies to improve your experience, including:
- Remembering your preferences
- Enabling functionality such as login sessions (if applicable)
- Analytics and performance tracking
You may control or disable cookies through your browser settings.
Embedded Content from Other Websites
Our site may include embedded content (e.g. surveyor videos, articles, or reviews). Embedded content behaves in the same way as if you visited the other website directly. These websites may collect data, use cookies, and monitor your interaction.
Analytics
We use analytics tools (such as Google Analytics) to understand how visitors use our website and improve our services. These tools may collect anonymised information such as IP addresses, device type, and browsing behaviour.
Who We Share Your Data With
- Estate Agent Partners: When you request a quote, we may share your details with selected estate agents who can provide the service.
- Service Providers: We may use trusted third parties (e.g. analytics, hosting, spam detection) to support our website’s functionality.
We never sell your personal data to third parties.
How Long We Retain Your Data
- Enquiry form submissions: retained for up to 24 months to follow up and provide relevant service comparisons.
- Comments: retained indefinitely unless deleted by the user.
- Analytics data: retained in line with Google Analytics’ policies.
Your Rights Over Your Data
You have the right to:
- Request a copy of the personal data we hold about you.
- Request correction or deletion of your data.
- Withdraw consent where processing is based on consent.
- Object to processing for marketing purposes.
To exercise your rights, contact us at [email protected].
Where We Send Your Data
Visitor comments may be checked through an automated spam detection service. Quote requests will be securely forwarded to selected conveyancers and property professionals.
How We Protect Your Data
We use secure servers, SSL encryption, and access controls to safeguard your personal information.
Data Breach Procedures
In the event of a data breach, we will notify affected users and the ICO (where legally required) within 72 hours.
Third Parties We Receive Data From
We may receive additional property details from our partner surveyors where relevant to fulfilling your request.
Automated Decision-Making & Profiling
We may use automated tools to match your enquiry with the most suitable surveyors based on location, property type, and service required. This is solely for service-matching purposes.
Regulatory Compliance
We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Contact Us
For any questions about this Privacy Policy, please contact us at:
Email: [email protected]
Website: https://the-compare-group.co.uk/
